At Dose of Colors, we strive to ensure your satisfaction with every purchase from www.xaarx.com. If you need to return a product, we are here to assist you. 

How to Return by Mail

To initiate a return, please email us at xaarx77@hotmail.com within 14 days of receiving your order. Include your original order number and the reason for the return to help us improve our service. We do not include return labels. We recommend using USPS as it tends to be the most economical option. 

Return Guidelines

Products must be in their original packaging.
Items that have been emptied, refilled, or used do not qualify for a refund.
Returns are accepted by mail only
Replacements are final sale / not eligible for return or exchange. 
 
Important Notes:

Insert Return Label
Xaarx is not responsible for any shipping fees, including return shipping fees.
Xaarx is not responsible for lost or untrackable return shipments. We recommend using a carrier that offers tracking services.
Once your return is received and quality checked, you will receive a refund for the item(s) minus any shipping fees.

 RECEIVED DEFECTIVE, DAMAGED, OR INCORRECT ITEM(S)

We try our best, but mistakes can happen! Any item that is believed to be defective, damaged, or incorrect may only be replaced with the same item. Please contact our customer service team within 48 hours of delivery so we can assist you further. Hold on to all items until further instructed. Feel free to contact us at xaarx77@hotmail.com.

 EXCHANGES

We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.

STILL HAVE QUESTIONS ABOUT OUR RETURN POLICY?

Email us at xaarx77@hotmail.com.com and we’ll be happy to assist!

CANCELLATION POLICY

Only orders that have not been shipped can be canceled. If you received a tracking number via email, contact xaarx77@hotmail.com to request cancellation.

We reserve the right to cancel orders that are flagged as potentially risky or fraudulent, as well as those from customers with a history of frequent returns. This policy helps us protect all customers and ensure fair access to our products. If your order is canceled, you will be notified via email with the reason for cancellation and any next steps. If you think your order was mistakenly canceled, please contact our customer service team for assistance. We’re happy to review the situation and help resolve any issues.

Your trust in our brand is invaluable, and your feedback helps us enhance the experience for all our customers. Thank you for choosing Xaarx.